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‎12-20-2021 03:08 AM

HP Recommended
Product: HP 3520
Operating System: Microsoft Windows 10 (32-bit)

My printer has stopped printing any black. This happened after printing a few pages of blue only. I've cleaned all clogged ink from the printer and put in a new black cartridge. 

Any suggestions please.

Thanks

Chris

Category:
1 REPLY 1

‎12-23-2021 04:51 AM

HP Recommended

@Chris1939-51, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not printing in black. Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Kindly perform the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

Clean the ink cartridge up to 2 times and print a test page to check the result.

 

If you have used 2 different black ink cartridges and the issue persists, I'm afraid the issue is with the printer.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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