No blue ink prints

[gbr2]

Just swapped for a brand new HP original ink cartridge.  All of sudden no blue ink comes out.  Cleaned print heads multiple times. ran maintenance to no avail

[Nal_NR]

Hi @gbr2

Welcome to the HP Support Community. 

I understand that you are unable to print in blue. I'd like to help!

Make sure the ink cartridges are properly vented and seated correctly

• Turn on the printer, if it is not already turned on.
• Open the ink cartridge access door.
• The carriage moves to the center of the printer.

• Wait until the carriage stops moving before you continue.
• Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

• Examine the vent area above the HP logo on the top of the ink cartridge.

• If the ink cartridge still has the orange pull tab attached, pull to remove it.

• If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

1.  

1. Clogged vent

• With a straight pin, gently remove excess adhesive from the vent
• Unclogged vent
• Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.
• Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

• Repeat these steps to inspect the vents on each of the ink cartridges.
• Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.
• Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

[gbr2]

Tried everything you suggested.  Still no blue inl

[Nal_NR]

Hi @gbr2,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!

[gbr2]

I replied by email does that not work?

Nothing worked 

 

 

[gbr2]

Still zero blue ink. If this thing is busted I just spent a bunch of money one new cartridges which I can't use 

[Nal_NR]

Hi @gbr2,

Thanks for replying. This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!