No color printing

[Next2]

Not printing in color on a Hp Desk Jet 4155e?

[Jerry_57]

Hi @Next2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP DeskJet 4155e is not printing in colour. There are several steps you can take to diagnose and resolve the issue:
 

Check Ink Levels:
 

• Ensure that your color ink cartridge has sufficient ink. If it's low or empty, replace it with a new one.

Use Genuine HP Cartridges:
 

• Verify that you are using genuine HP ink cartridges, as third-party cartridges can sometimes cause issues.

Printer Settings:
 

• Open the print settings on your computer and ensure that the option for color printing is selected. Sometimes, the printer might default to grayscale or black and white printing.
• Check the print job settings to ensure color options are enabled.

Perform a Test Print:
 

• Run a print test through your printer’s settings to see if the problem persists. This can help determine whether the issue is with the printer itself or the documents being printed.

Clean Printhead:
 

• Use the printer software to clean the printhead. This option can be found in the printer properties or settings. Cleaning the printhead can often resolve issues with missing colors.

Update Printer Drivers:
 

• Make sure your printer drivers are up to date. Visit the HP Support Page to download the latest drivers for your DeskJet 4155e.

Run Printer Diagnostics:
 

• Use the built-in diagnostics tool in the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site or HP Printer Assistant software to detect and troubleshoot any printer issues.

Check Connections and Reinstall the Printer:
 

• Ensure the printer is properly connected to your computer or network. You might want to try reinstalling the printer on your system.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support