No colour when printing using greyscale

[Buck71]

In settings / printer I've selected Greyscale, in the Advanced settings I've selected Greyscale but the printer won't print in colour. Monochrome is not selected in any box anywhere on the printer. Test Print prints in colour. 

Where am I going wrong? Cartridge is working, but printer will only print in black. 

Would it have been too difficult to have a colour option for a colour printer? 

Please can someone help me to work out why this printer doesn't print in colour? 

Thank you  

[ShlomiL]

Hi,

Grayscale printing means black and white (Monochrome) printing using both color and black ink to achieve monochrome values, the expected results would be black and white printing.

Black Ink only means to print black & white (Monochrome) using the black ink only, meaning in lower quality.

If you would like color printing you would need to disable Grayscale printing by selecting Off as its value

Please also select Settings > System & Security > Windows Update > Advanced and look for any optional driver update of HP, if you see any update there try install it to deny any corrupted printer driver.

Shlomi

[ferRX]

Hi @Buck71 ,

Try with the steps from the next message:

[Solution] HP Printer - Unable to print in color

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX....