No cyan ink after replacing cartridge

[LarsR1]

After replacing the cyan ink cartridge due to low level, no cyan gets through the printer. When trying to adjust the printer heads I get the message "The adjustment was unsuccessful. Please see the handbook". I have also tried to clean the printer heads without success. I removed the cartridges to check the status of the connector and noticed a larger patch of ink on the cyan connector than on the others, indicating some leakage.

My next step would be to order a new printer head, which I did exchange a couple of years ago. Can I be sure that this is my problem once more?

[LarsR1]

Does anybody have any comment in this?

[Jay_G24 · Accepted solution]

Hi @LarsR1,

I'd like to help!

This seems like a printhead issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping