No ink or blurry

[Jen2906]

 My printed pages are very blurry or sometimes no ink at all on them. I have tried cleaning but no luck! 

[VikramTheGreat]

Hi @Jen2906,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the image. I can clearly see that the print quality is severely degraded: the page shows faint, broken vertical lines and missing text, which usually indicates ink delivery issues rather than a software problem.
 

Here’s how we can fix this:

Step 1: Check Ink Levels

• Open the HP Smart app or your printer’s control panel.
• Ensure both black and color cartridges have sufficient ink. Low ink can cause faded or blank prints.

Step 2: Perform a Deep Printhead Cleaning

• In HP Smart, go to Printer Settings > Print Quality Tools.
• Run Clean Printhead (do this up to 3 times if needed).
• After each cleaning, print a Print Quality Diagnostic Page to check for improvement.

Step 3: Align the Printhead

• Still in Print Quality Tools, select Align Printhead.
• This ensures the nozzles are correctly calibrated for sharp prints.

Step 4: Inspect Cartridges

• Remove the cartridges and gently wipe the copper contacts with a lint-free cloth slightly dampened with distilled water.
• Reinsert them firmly.

Step 5: Replace Cartridges if Needed

If cleaning and alignment don’t help, the printhead or cartridges may be clogged or expired. Replace with genuine HP cartridges for best results.
 

🔗 Official HP Guide:

👉 Troubleshooting print-quality issues | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat