No option to print color photo

[arbrus]

HP 4650 will print color from a scan, but not from a photo on my computer (Windows 11).  There is no option other than black or grayscale.  I have uninstalled and reinstalled everything several times.  This has happened before and fixed, but this time I can't fix it.

[Garp_senchau]

@arbrus, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[arbrus]

HP OfficeJet 4650

[Garp_senchau]

Hi @arbrus,

Thank you for your response

If your HP OfficeJet 4650 prints in color from a scan but only in black or grayscale from a photo on your computer, there may be an issue with the print settings. Here's a step-by-step guide to troubleshoot and fix this problem:

Check Printer Settings:

• Open the Printers & Scanners settings on your Windows 11 computer.
• Select your HP OfficeJet 4650 printer and click Manage.
• Click on Printer Preferences.
• Ensure that the color option is selected. Sometimes, the default can be set to black and white or grayscale.

Check Print Settings in the Application:

• Open the photo you want to print in the application you are using (like Photos, Paint, or any photo viewer/editor).
• Go to the Print menu (usually found under File > Print).
• Click on Printer Properties or Preferences.
• Ensure that the color setting is not overridden by the application. Set to "Color" if it is set to grayscale or black & white.

Printer Software Update:

• Ensure your printer’s drivers and software are up to date. You can do this through Windows Update or by visiting the HP Support Software and Driver Downloads.

Reinstall the Printer:

• Uninstall the HP printer software.
• Restart your computer.
• Reinstall the HP software and drivers, ensuring they match your Windows 11 operating system.

Use HP App:

• Download and use the HP App which can provide more comprehensive printer management options, including correct color settings.

Also, you may refer to this guide: HP OfficeJet 4650 printers - No black ink, wrong colors, other print quality issues | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[arbrus]

I followed all the instructions but was not able to download the HP App; apparently not available for the HP4650.  I then tried to print the page of instructions, but the next screen had a box on top asking for a fax number.  The same thing happened when I tried to  print a Word file. Following that screen for the Word file, a notice: " Word cannot print due to a problem with the printer setup".  I removed the Photos app  from my computer because it wouldn't even display any of my pictures.

[Garp_senchau]

Hey @arbrus, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,