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HP ENVY 6010 All-in-One Printer

We just bought this printer as a showroom model from a store, and they did not have the original included ink cartridges (or power cable) anymore. Not knowing that would be an issue we just bought new cartridges. But now we can't configurate the printer because we don't have the setup cartridges, and the store also doesn't have them anymore. Can you tell us the way to bypass this "error" so we can just use the new (and of course original) cartridges?

 

Thanks,
Annemieke

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