Non-HP Chip Detected on HP OfficeJet Pro 9010

[Snu44]

I'm aware that the best ink cartridges for HP printers are made by HP.  However, I need to use up my non-HP chip cartridges.  I have an HP OfficeJet Pro 9010.  My printer is saying Non-HP Chip Detected.  My printer is not allowing me to print right now.  I have lost several hours of non-productive work time.  I need to proceed with my printing.  Please assist me with getting this resolved with my Non-HP Chip issue.  I'm at the point where I will not buy another HP product again.  Thank you!

[Max3Aj]

Hi @Snu44, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here’s what you can do:

Check Cartridge Compatibility

• Ensure the cartridge is genuine HP or has a chip that supports HP printers.
• If using third-party ink, check if the supplier provides updated chips compatible with newer HP firmware.

Downgrade Printer Firmware (If Possible)

• If HP recently updated your firmware, rolling back might help.
• Check your printer's firmware version:
  • On the printer, go to Setup → Printer Maintenance → Printer Information.
  • Compare it to the latest firmware available on HP's website.
• Try to find an older firmware version online. HP does not officially provide rollback firmware, but some third-party sites may have older versions.

Disable Automatic Firmware Updates

• On the printer, go to Setup → Printer Maintenance → Update the Printer → Printer Update Options
• Set it to "Do Not Check" or "Off."

Reset the Printer

If the firmware downgrade is not possible:

• Factory reset:
  1. Turn off the printer and unplug it.
  2. Hold Back and Cancel buttons (or Back and Power on some models).
  3. While holding the buttons, plug the printer back in and turn it on.
  4. Release the buttons when the reset menu appears.
  5. Select Reset to Factory Defaults.

We strongly recommend you use HP cartridges. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Snu44]

Sorry, I just saw this post.  I've tried all that you recommended.  It still doesn't work.  What a big hassle and loss of money this was.  Thank you for trying.