Non HP Chip Detected

[TBTLLC]

Can someone from HP show me how to unblock my ink cartridges from the printer? I can not print important documents for work because HP blocked my ink cartridges. I don't want to use HP ink because it costs too much, and I found a cheaper brand with great quality. 

[Dragon-Fur]

@TBTLLC 

Welcome to the HP English Community --

This printer model was introduced in June 2016.

In general, that the printer is objecting to the non-HP chipped cartridge means that

1)  The printer is not one of the models impacted by the governing document that allows use of non-HP cartridges and / or one or more of the other requirements are missing.

OR

2)  The firmware needs to be updated.

OR

3)  The cartridges are not compatible for other reasons -- Any of these reasons, no matter the cause, are not supported by HP.  You can certainly check with the ink maker and see if they will replace the cartridges for you.

Document - Non-HP ink cartridge use (Firmware Update)

Updates have been released to correct issues in certain affected printers - only as listed and only as explained in the document --

 HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

This document is for HP Officejet 6950, Officejet Pro 6230, 6810, 6820, 6830, 6970, 7740, 8210, 8610, 8620, 8630, 8640, 8660, 8700, X451dn/dw, X476dn/dw, X551dw, X576dw, PageWide 300, 400, and 500 printers.

Current Firmware for your printer is here:

Install from a supported Windows computer.

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update

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Message Content References

Which Ink Can be Used in the Printer?

 HP Ink - Learn About Supplies

Calls / Provides link to:

 HP Printers - Dynamic Security Enabled Printers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet Pro 6978 All-in-One Printer  

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