Non-HP Chip Detected

[KathyVan]

I have an error message: “Non-HP chip detected”. I’m using HP cartridge, already reset it but still not work.

[Elohi_NR]

Hi @KathyVan,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Install the latest firmware: if available for your printer and the current OS. Click here Be sure to read the instructions.

If you need further assistance. May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[KathyVan]

Still not work. My printer if OfficeJet 9010 

[Elohi_NR]

Hi @KathyVan ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!