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‎07-15-2022 05:40 PM - last edited on ‎07-18-2022 07:00 AM by Retired

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 11

The new firmware is not allowing my printer to use generic ink. This is a work around the laws that state companies can not control the supplies put into my own personal property. This infringes upon my rights! If HP does not fix their enormous error I will take action starting with a return of my current device and posting reviews to google, amazon, best buy, sams, target, and costco! 

11 people had the same question
4 REPLIES 4

‎07-19-2022 01:20 PM

HP Recommended

@Teacher92

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

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‎07-22-2022 02:56 AM - edited ‎07-22-2022 02:59 AM

HP Recommended

I am having this issue on two HP printers and am very dissatisfied.   If I have to replace generic ink.  I will upgrade and buy a competitor’s printer instead!  I had a double pack of ink. Was working fine in both printers until now needing to change ink again.  I’m seeing I’m not the only one HP has upset.  This has taken up a lot of time. 

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‎07-23-2022 01:57 AM

HP Recommended

Did HP give you a solution that worked?

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‎07-27-2022 11:49 PM

HP Recommended

Please send private message to fix this issue.  I own a 5852 printer.

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