Non-HP Circuitry Error on a brand new HP cartridge

[Amyjann]

My printer is giving me a Non-HP Circuitry Error despite using a brand new HP cartridge purchased from a reputable shop. Is there a way to fix this or do i have to try to get the shop to exchange it? (I no longer have a reciept)

[Nal_NR]

Hi @Amyjann

Welcome to the HP support community.

I understand that you are getting a Non-Hp circuitry error. I'd like to help!

A non-HP chip or Circuitry Detected message: The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip or non-HP circuitry. This printer is intended to work only with new or reused cartridges that have new or reused HP chips or circuitry. Replace the indicated cartridges to continue printing. For more information, go to www.hp.com/learn/ds.

However, follow the steps from the document here and see how it goes. 

Hope this helps. Keep me posted.

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[Nal_NR]

Hi @Amyjann,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!