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‎11-16-2020 10:45 AM

HP Recommended
Product: HP OfficeJetPro 6968
Operating System: macOS 10.15 Catalina

I installed GPC Image replacement ink cartridges in my HP 6968 printer. I get error messages and it won't let me print. The cartridges the proper 902 ink cartridges and the exp. date is 11/28/2021. I have installed them correctly and can't get past the error messages. Is HP really telling me I can only use their ink in my printer? I would be very grateful for any help in resolving this situation.

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2 people had the same question
1 REPLY 1

‎11-17-2020 07:50 AM

HP Recommended

Hi @Aiki,

 

I'd like to help!

 

This is Dynamic security enabled printer. The Firmware Update may prevent supplies with non-HP chips or circuitry from working.

 

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by the firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

 

You may refer to this document -  HP Printers - Dynamic Security Enabled Printers

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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