Non HP Toner Cartridge

[joealdrich1]

After months of working fine with my third party toner cartridges, my printer now does not print and displays "Indicated cartridges blocked for containing a non-HP chip" message. Evidently some recent firmware update auto-installed. How do I disable this update and restore my printer function?

[Kumar0307]

@joealdrich1, Welcome to the HP Support Community! I’m here to help.

HP cannot guarantee the functionality of non-HP ink toners. It may or may not work and can damage the printer too.

This printer is enabled with dynamic security. It is intended to be used only with cartridges with an original HP chip. Cartridges using a non-HP chip might not work, and those that work today may not work in the future. Refilled or remanufactured supplies that still use an Original HP chip will continue to be accepted by the printer.

If you are using a refilled or remanufactured cartridge and wish to continue to do so, then you should check with your cartridge supplier as to whether or not the cartridge has an Original HP chip.

For more info, refer to - Dynamic Security Enabled Printers

Kindly use HP ink toners to resolve this issue. You may visit Hp Store to order compatible ink toners. There is no option to downgrade the firmware.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[joealdrich1]

"There is no option to downgrade the firmware." - INFORMATION  MISLEADING AND INCORRECT

Prior version of firmware reinstated after reinstalling original HP toner cartridges to clear firmware message.

Printer settings now prohibit automated updates and all firmware updates.

Third party cartridges working properly as before the "firmware upgrade".

[Kumar0307]

@joealdrich1

If you know how to do it, you may post it here for other users which may help them.

There is no such official document from HP.

Glad to know your printer is working fine now. 

Keep me posted for any other assistance. 

[Hiteck]

this is a torture from HP... back again before XMas... as a gift (selfmade by Hp)... fortunally downgrade is possible, need to find previous firmware.

i can't work with silly companies as HP considering me a stupid customer... going for a Brother printer, so i hope to be more lucky