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‎03-01-2025 02:01 PM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-One Printer

I canceled my instant ink plan which ended on 27 Feb. I've installed generic but compatible cartridges Now the printer is displaying a message "Cartridges installed in wrong slot." and wants me to remove them an reinsert in "correct slot". They are correctly installed. I've tried resetting the printer by removing the cartridges and unplugging while on waiting 60 secs and plugging in and reinserted cartridges. Any other suggestions?

Category:
1 REPLY 1

‎03-06-2025 06:10 AM

HP Recommended

Hi @RichardZeus 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

 It seems like you're experiencing an issue with your printer cartridges. We always recommend using genuine HP ink cartridges.

 

I see that you have an issue using non-HP ink cartridges on your printer.

 

Please refer to the below links for more information related to your issue.

 

HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip | HP® ...

 

HP Printers - Dynamic Security enabled printers | HP® Support

 

If you are using generic or non-HP ink cartridges and the above links do not help. You will have to contact the generic ink cartridge manufacturer to assist you further with it, or you will have to use genuine HP ink cartridges to resume printing.

 

Non-HP Cartridge(s) Non-HP ink cartridges installed | HP® Support

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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