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‎03-22-2023 08:40 PM

HP Recommended
Product: HP OfficeJet 8022 All-in-One Printer

I bought an HP 910XL ink cartridge to replace the empty 916XL cartridge in my printer. Even though it is an HP printer, I get a non-HP chip detected error. I tried updating the drivers, but it still will not accept the printer cartridge. What can I do?

Category:
1 REPLY 1

‎03-25-2023 09:58 AM

HP Recommended

Hi @cab3003,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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