Non HP ink cartridges.

[Jardine]

Our vendor substituted non HP ink cartridges when the HP ones weren't available.  They worked until a recent firmware update. 

1) Is there any way to restore the printer to factory settings?

2) HP, this is for you,  how could you?  We are a non-profit that serves the SEVERLY DISABLED.  WE CANNOT AFFORD TO THROW AWAY PERFECTLY GOOD INK CARTRIDGES TO PROTECT YOUR BOTTOM LINE.  You owe us 4 new ink cartridges for not allowing us to disable this feature.  I guess corporate greed knows no bounds.

[Irfan_06]

Hi @Jardine,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you. 

I see that you have an issue using non-HP ink cartridges on your printer.

Please refer to the below links for more information related to your issue.

https://support.hp.com/us-en/document/ish_1692853-70737-16

https://support.hp.com/hk-en/document/c05308850

https://support.hp.com/us-en/document/ish_7470520-7449625-16?

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[Jardine]

thanks for the help.  I understand that a HP security "feature" is causing a problem.  The 2nd link doesn't apply because I have a 9010.  HP got sued for this type of behavior in the past.  Why is it happening again?  It seems to be a restraint of trade.  As I said, they cartridges were working until a firmware update.  So we can't return the cartridges.  As I said in my previous report, my organization serves the severely disabled and it is painful to loose $65 worth of cartridges because HP made a change.  We have ordered HP cartridges but after this my organization will not be ordering any more HP printers (and I make this decision)..

[Irfan_06]

Hi @Jardine,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support