Noncompatible cartridge

[mrl44]

I have a message "Noncompatible cartridge, the cartridges are not meant to be used with this printer." I have changed region to Slovenia with (Full_Webpack-118-DJ3540_Full_Webpack) firmware and Have the right original cartridges (650) .

I cant get in contact with costumer support because hp webpage doesn't accept my product number 😞 .

I think that I need someone with hp support tools to manually change the region because have a old board that got toasted and have replaced it with an used one. 

[Jerry_57]

Hi @mrl44,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're experiencing a common issue with HP printers where the cartridges are recognized as non-compatible. This often occurs after changing the printer's region or replacing hardware like the printer's board. Here’s a step-by-step guide to address this issue:

Verify Cartridges: Ensure that you are using original HP cartridges that are compatible with your printer model (650 cartridges for your region).

Reinstall Firmware:
 

• Ensure that the firmware you installed Official HP® Support is specifically suitable for your printer model series and region.
   
• Sometimes, reinstalling the firmware might help in resolving region-specific errors.

Printer Reset:
 

• Try resetting your printer to its default settings. Turn off the printer, unplug the power cord, wait for a minute, then plug it back in and turn on the printer.

Check Printer Settings:
 

• Access the printer settings via your computer to ensure the region settings are correctly configured for Slovenia.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support

[mrl44]

Hi jerry thanks for help, 

I did all you said,  and it still doesn't recognize them as right ones, they are original .  

I found this thread: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne... 

Can you help me to get in contact with hp support , this is most likely the issue because I got the replacement board from china. 

When I try to contact the support I have to type the product number (ime izdelka) after serial number and after I type product number that is on the sticker it tells me it is incorrect. Is there any other way to get in contact or can you help me find product number (IME IZDELKA) ?

[Jerry_57]

Hi @mrl44,

Thank you for your response.

We have sent you a private message. Please follow the steps.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support