Not Printing in Color

[BusyBee1972]

My printer suddenly stopped printing color after I changed the printer cartridges. Additionally, there is this pesky update HP - Printer - 3.2.1.2285 and install error 0X800f020b that won't go away. 

[Raj_05]

Hi @BusyBee1972,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're facing a couple of issues with your HP Officejet Pro 8025 printer. Let's try to address each problem separately.

Color Printing Issue:

If your printer stopped printing color after changing the cartridges, there are a few troubleshooting steps you can follow.

• Check Cartridge Installation: Make sure that the color cartridges are properly installed. Open the printer cover, remove the cartridges, and reinsert them securely.
• Printer Settings: Ensure that the printer settings are configured to allow color printing. Check the printer properties on your computer and verify that it's set to print in color.
• Clean Printheads: Print a test page and check for any issues with the color output. If the colors are still not printing correctly, try cleaning the printheads. Most printers have a utility for printhead maintenance in their settings.
• Update Printer Drivers: Ensure that you have the latest printer drivers installed. You can visit the official HP website to download and install the latest drivers for your printer model.

Update Installation Error:

The error code 0X800f020b suggests an issue with installing the printer update. Here are some steps to address this.

• Restart the Computer and Printer: Sometimes, a simple restart can resolve installation issues. Restart both your computer and the printer.
• Check for Windows Updates: Make sure your Windows operating system is up-to-date. Go to Settings > Update & Security > Windows Update, and check for any pending updates.
• Update Printer Firmware: Visit the official HP support website and check if there's a firmware update available for your printer model. Install any available updates.
• Run Windows Update Troubleshooter: Use the built-in Windows Update Troubleshooter to identify and fix issues with Windows updates. You can find this tool in the Windows Settings under Update & Security.
• Manual Installation: If the automatic update is not working, you can try manually installing the update. Download the update package from the HP website and follow the installation instructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support