Not able to print

[Velasqueca]

Hi I am trying to print paper but I am not available. I keep getting messages saying “The printer email address is not available at this time”. 
I have also tried pushing the information button and cancel button with no luck. Please help as I don’t know what to do now 

[Sneha_01]

HI @Velasqueca,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you’re receiving a message saying “The printer email address is not available at this time,” it may be related to HP's ePrint feature or a connectivity issue. Here are some steps you can take to troubleshoot the problem:

1. Check Internet Connection

• Ensure that your printer is connected to the internet. If you have a Wi-Fi printer, check the Wi-Fi signal strength and confirm it's connected to your home network.

2. Restart Printer and Router

• Turn off your printer and unplug it from the power source.
• Restart your Wi-Fi router by unplugging it for about 30 seconds and then plugging it back in.
• After the router is back online, plug in your printer and turn it on.

3. Verify Printer Email Address

• If you’re using the ePrint feature, verify that your printer has an assigned email address:
  • Access the printer’s control panel and go to the ePrint settings to check or refresh the email address.

4. Check Printer Settings

• Make sure ePrint is enabled on your printer:
  • Access the printer’s control panel, go to Settings or Network, and ensure ePrint is turned on.

5. Update Printer Firmware

• Ensure that your printer’s firmware is up to date:
  • Check the HP website or the printer settings to see if there are any available updates.

6. Run Printer Diagnostics

• Use the printer’s built-in diagnostic tools (if available) to troubleshoot the network connection.

7. Check HP Account

• Ensure that your HP account is active and in good standing. Sometimes, account issues can affect ePrint functionality.

8. Reset Network Settings

• If the problem persists, you may need to reset the network settings on the printer:
  • Refer to the printer's manual for instructions on how to do this.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support