Not able to see ink status...prints are white

[AjayDonkada]

The transparent ink tanks not being useful.

Only one color remained transparent where I can see the ink. Remaining, I am not able to see ink level.

Tried to use the hp smart app > connected wifi to printer > start "hp smart"

Now, my printer is connected from my mobile.

See "HP Ink Tank wireless" icon and green tick (that confirms that printer is connected).

Beside that there is icon for "Estimate supply levels"

I am assuming thats to see the ink levels through software.

Since physically I am not able to see the ink for 3 out of 4 colors...I thought of checking it in the software for the ink levels.

But, when I click "Estimated supply levels" icon, its simply spinning and not showing any thing...

Please help. 

[Nal_NR]

Hi @AjayDonkada,

Welcome to the HP Support Community. 

I'd like to help!

If you have tried and check the ink levels as mentioned in this document and still having issues, 

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!