Not printing black inkl

[Dlugokecki]

Just installed the printed and it is not printing in black ink.

[Raj2111]

Hi @Dlugokecki 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are some troubleshooting steps you can try:

Check Ink Levels:

• Make sure that the black ink cartridge has enough ink. You can check ink levels through the HP Smart app or the printer's control panel.

Inspect the Ink Cartridge:

• Remove the black ink cartridge and check for any protective tape that may not have been removed during installation. Also, ensure the cartridge is properly seated in its slot.

Run a Print Quality Diagnostic:

• Use the printer's built-in diagnostic tool to print a test page. This can help identify any issues with the ink delivery.

Clean the Printhead:

• Use the HP Smart app or the printer's control panel to initiate a printhead cleaning. This can help clear any clogs in the nozzles.

Check Printer Settings:

• Ensure that the print settings are not set to "Print in Grayscale" or "Print in Draft Mode," as this may affect black ink printing. Go to the print dialog in your application and check the settings.

Update or Reinstall Drivers:

• Ensure that you have the latest drivers installed for Windows 11. Visit the HP website to download and install the latest drivers.

Check for Software Issues:

• Sometimes, uninstalling and reinstalling the HP Smart app can resolve software-related issues.

Try a Different Document:

• Try printing a different document or image to see if the issue is specific to one file.

refer to this document: click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support