Not printing color

[Ickes1656]

I can not get my printer to print in color.  I replaced the cartridges, I verified all of my print settings/preferences are correct to print in color. I have ran the print head cleaning numerous times.  I have Uninstalled the printer and reinstalled it as well.  Any other troubleshooting ideas for this issue?

I am using windows 11 and my printer is an HP officejet 8702.

[Max3Aj]

Hi @Ickes1656, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since you've already replaced the cartridges, verified print settings, cleaned the printhead, and reinstalled the printer, try the following additional troubleshooting steps:

Check if 'Print in Grayscale' is Enabled

• Go to Control Panel → Devices and Printers.
• Right-click your HP OfficeJet 8702 and select Printing Preferences.
• Make sure Print in Grayscale is unchecked.

Run Windows Troubleshooter

• Go to Settings → System → Troubleshoot → Other Troubleshooters.
• Scroll to Printer and click Run.

Manually Clean the Printhead

If the automated cleaning didn’t help, try manually cleaning the printhead:

• Remove the ink cartridges.
• Gently wipe the printhead contacts with a lint-free cloth and distilled water.
• Let it dry, then reinstall the cartridges.

Use the HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor to detect and fix printer issues.

Update the Printer Firmware

• Open HP Smart or go to the HP Support website to check for firmware updates.

Try a Different Print Driver

• Open Control Panel → Devices and Printers.
• Right-click your printer and select Printer Properties.
• Go to the Advanced tab and change the driver to HP OfficeJet Pro 8710 (or a Universal Print Driver).
• Click Apply and OK.

Try Printing from Another Program

• Sometimes, an issue may be specific to one application.
• Try printing a color document from Word, Paint, or a PDF reader.

Test a Copy Function

• Place a color document on the scanner and make a copy.
• If the copy comes out in color, then the issue is likely software-related.
• If it prints in black and white, the printhead might be faulty.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support