Not printing in black or color ink

[Bisma123]

When I’m printing something, it’s not printing in black ink. Instead there are black smudges on the paper or it’s blank. I’ve tried cleaning the cartridge but still have the same issue.

[Raj_05]

Hi @Bisma123,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP Officejet 5258 not printing black ink properly, there are several potential reasons for this problem. Here are some troubleshooting steps you can try.

1. Check Ink Levels: Ensure that the black ink cartridge has enough ink. You can check the ink levels through the printer software or on the printer's display panel.

2. Clean the Printhead: If you haven't already, try cleaning the printhead. Many printers, including the HP OfficeJet series, have a built-in tool for cleaning the printhead. Refer to your printer's manual or the HP website for instructions on how to run the printhead cleaning utility.

3. Print a Test Page: Print a test page to see if the issue persists. This will help you determine whether the problem is specific to certain documents or if it's a more general printing issue.

4. Align the Printhead: Misalignment of the printhead can lead to printing problems. Check your printer settings or manual for instructions on how to align the printhead.

5. Use Genuine HP Cartridges: Ensure that you are using genuine HP ink cartridges. Non-HP or refilled cartridges might not work properly and can cause printing issues.

6. Inspect the Cartridge: Take out the black ink cartridge and inspect it. Check for any protective tape that may not have been removed, and make sure there are no visible issues with the cartridge.

7. Replace the Cartridge: If the ink cartridge is old or damaged, consider replacing it with a new one. Sometimes, cartridges can dry out or become clogged, leading to print quality issues.

8. Check Paper Quality: Use high-quality, clean, and dry paper. Poor-quality paper can affect print quality.

9. Update Printer Drivers: Make sure you have the latest printer drivers installed. You can usually download the latest drivers from the HP website.

10. Reset the Printer: Turn off the printer, unplug it from the power source, wait a minute, and then plug it back in. Power it on and check if the issue persists.

By following these steps, you should be able to identify and hopefully resolve the issue with your HP OfficeJet 5258 printer not printing black ink correctly.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support