Not printing red color , new 61 tricolor model 2540

[Biosommers]

New 61 tricolor did all diagnostics cleaned printer 

will kit print the color red 

[Jay_G24]

Hi @Biosommers,

Welcome to the HP Support Community

 I'd like to help!

I understand the printer does not print in red

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

• Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
• Touch and hold the Power button (), and then press the Cancel button ().
• Let go of the Cancel button and then the Power button. The test page prints.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

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