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‎01-19-2021 04:16 PM

HP Recommended
Product: HP DeskJet 3700 All-in-One Printer series
Operating System: macOS 10.15 Catalina

My HP DeskJet 3752 (T8W51A) fails to print anything. The printer will go through the motions but the paper comes out blank. Attached are images of the test prints. I've already tried aligning and cleaning the head through the HP Smart App on macOS Big Sur.Screen Shot 2021-01-19 at 4.14.18 PM.pngScreen Shot 2021-01-19 at 4.15.16 PM.png

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1 REPLY 1

‎01-22-2021 05:03 AM

HP Recommended

@ethanjar, Welcome to HP Support Community!

 

If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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