Not printing

[Luera]

My hp 8710 not printing the top band used be green now it’s grey ? 

[Deep_World]

Hi  @Luera 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand that your HP OfficeJet Pro 8710 is not printing correctly and you've noticed that the green status bar/top band on the printer display now appears gray. I'll be glad to help you with this.

To better understand the situation, could you kindly share a few details?

• Is the printer powered on normally and showing any error messages on the display?
• Does the issue occur when printing from all devices or only one computer/phone?
• Are you able to make a copy directly from the printer?
• Is the printer connected via USB, Wi-Fi, or Ethernet?

In the meantime, kindly try the following steps:

1. Restart the printer:
   • Turn the printer off.
   • Disconnect the power cord from the printer and wall outlet.
   • Wait for 60 seconds.
   • Reconnect the power cord and turn the printer back on.
2. Check the printer status:
   • Ensure there are no blinking lights or error messages on the printer display.
   • Verify that the printer is connected to your network if you are using Wi-Fi.
3. Print a Printer Status Report:
   • From the printer control panel, navigate to Setup > Reports > Printer Status Report.
   • Let us know if the report prints successfully.
4. Check ink levels:
   • Ensure all cartridges are genuine HP cartridges and have sufficient ink.
5. Run the built-in Print Quality Diagnostic Report:
   • This can help determine whether the issue is related to the printer hardware or the computer connection.

For additional guidance, kindly refer to these HP support documents: HP Printers - Printer Does Not Print - click here 

I hope this helps.