Not prnting in black

[sgreene059]

My printer no longer prints black text in my documents or emails; however, when I print a test page or status report, it prints in black.  Status reports shows everything is good to go.  What gives?

[Nal_NR]

Hi @sgreene059,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with Printing in black.

Update the firmware. Click  here

You may also refer to this document for No black ink or wrong colors.

Hope this helps! Keep me posted for further assistance.

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