Not using HP Instant Ink cartridges but pages printed are counted against quota

[komonatis]

My HP Instant Ink cartridges have not arrived and I'm using non-instant ink cartridges. 

It clearly says that "Pages printed without using HP Instant Ink cartridges are not recorded."

However, the pages I have printed with my non-instant ink cartridges are counting against my Instant Ink quota.

Could HP support please address this for me.

Thank you

[Kumar0307]

@komonatis, Welcome to the HP Support Community! I’m here to help.

Yes, the pages printed using non Instant Ink cartridges are not counted. However, make sure both the ink cartridges in the printer are non Instant Ink cartridges.

If you are using any one Instant Ink cartridge, it still counts the pages printed.

You may log in to your Instant Ink account to check the status of the replacement ink cartridge and even track it.

I hope that answers your concern adequately. Let me know! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[komonatis]

Hello Kumar.

Thanks for your reply, but this does not help.

My first instant ink shipment has not even arrived and both the cartridges I’m using are NON-instant ink.

Still, the pages are being counted against my quota.

Please get back to me as soon as you can.

Thank you 

[Kumar0307]

@komonatis

This ideally should not happen. 

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted.

[komonatis]

Hello Kumar,

I have sent you a message.

Thanks

[Kumar0307]

@komonatis

Thank you for the information. I see that the Instant Ink cartridges should be delivered today. 

The ink cartridges that you are using in the printer are Instant Ink ready cartridges that came with the printer. So, as the printer was enrolled, it started counting pages.

I also see that you have 6 trial months remaining. Billing for your plan pages will start on 24/06/2022. Hence, you will not be charged if you print 700 pages per month.

I hope that answers your concern adequately. Let me know! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!