OEM ink cartridge keeps saying not installed properly

[Lisa_Nicole]

I just bought an OEM ink cartridge from a big box retailer for my office jet 4650. I was able to print just fine for the first few pages, then it started saying that the ink cartridge was not installed properly. I would go through the steps to open it up take out the cartridge, then reinstall cartridge. It would print one job (usually one shipping label), then before I could print again I'd have to follow the same steps. I was able to print maybe 10 print jobs doing that. 

But now no matter what if do, unplugging it, plugging it directly to the wall outlet, cleaning the cartridge & the contract pins, everything that was recommended on every other suggestions from other people having this same issue with the same printer and nothing will get it to work. I feel that there's an issue with this printer and or the cartridges. Any other new suggestions? For reference I only print about 5 pages a month, although last month I printed about 20 (about 15+/- on new cartridge)

[sandytechy20]

@Lisa_Nicole

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.