OJPro 8710-952/952XL cartr.'s-tri-colour cartr.'s show diff. succs. results but always one empty

[VikramTheGreat]

Hi @K_McIntosh,

Thank you for the details. May I know are all the ink cartridges show empty or any specific one so I can check with the team.

Also, please share the below details in private and reach out via private message for better assistance.

Please fill in the details so I can find and get more help

Full Name : 
Cell no :
Email :
Shipping Address :

Please note that FedEx can't ship packages to P O Box locations in the USA.
 

Regards
VikramTheGreat

[K_McIntosh]

Hello VikramTheGreat ... thanks again for stepping up to help ...

 ... please see your PMs.

Regards,

K Mc

[K_McIntosh]

 ... now I can't get in to my PM's ... 

HP ... you really don't want to deal with me ... do you?

Perhaps I need to expand my audience ... 

 

[VikramTheGreat]

Hi @K_McIntosh,

Thank you for sharing the details. It looks like the feature was disabled. It has been enabled again.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[K_McIntosh]

Thank you VikramTheGreat ...

 ... understood.

Please check your PMs.

Kevin McIntosh

[VikramTheGreat]

Hi @K_McIntosh,

Thank you for getting back. I have already received the details in private, thank you, and am working. I will keep you updated via a private message, so you don't have to worry about sending a message. On both private and public, it's in process, and I will keep you posted in private.

Regards
VikramTheGreat

[K_McIntosh]

VikramTheGreat ... understood ... K Mc

[VikramTheGreat · Accepted solution]

Hi @K_McIntosh,

Thank you for understanding. A case has been created.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support