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HP Recommended
HP ENVY 6052 All-In-One Printer
Microsoft Windows 10 (64-bit)

I got this printer brand new without the setup cartridges from a seller on Marketplace. I am requesting help with doing a OOBE reset on my printer so that I can use it with some new ink I bought. The ink works with this printer, I'm just getting the error "Use SETUP Cartridges". 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Never mind, I found a solution. All I did was open the lid, hold the wifi button on the back for 5 seconds, then closed the lid and waited for it to restart. The info button started blinking, so I pressed and it started printing. Ink shows up in HP Smart and it working like a charm. Putting in here in case anyone else has an issue like this one. 

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1 REPLY 1
HP Recommended

Never mind, I found a solution. All I did was open the lid, hold the wifi button on the back for 5 seconds, then closed the lid and waited for it to restart. The info button started blinking, so I pressed and it started printing. Ink shows up in HP Smart and it working like a charm. Putting in here in case anyone else has an issue like this one. 

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