Office Jet 3830 'prints' only blank pages

[EL18]

My Office Jet 3830 began printing with smears and then the page went blank before a document finished printing.  My ink cartridge volume reading showed it getting low, but still had ink.  I tried to clean the heads and that did not work.  So I bought a new ink cartridge.

The new ink cartridge did not change anything.  All my pages still come out blank.

I have tried a 'hard reset' of the printer by unplugging from the back of the unit and the wall outlet.  Waiting a bit, then plugging things back in.  Only blank pages.

I removed the printer from my computer.  I deleted the drivers.  I then reloaded the printer drivers/software.  Still blank pages.

I have tried to print a test page with an internal command from the printer.  Only a blank page.

When I send something to print or when I attempt to clean cartridges, etc. -- the printer sounds like it is printing; however, the pages come out blank.

Any ideas?

[praveen196]

@EL18 Welcome to HP Community!

I understand that you are getting blank printouts.

In that case, I would suggets you conatct our phone support and check for the option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[EL18]

My printer is out-of-warranty so HP will not provide support.