Office Jet 4655 printer magenta and yellow not printing

[Thewarden1618]

Even when the settings for print are set to color, I only get black and white.  I did a print quality diagnostic and it printed all three colors.  I changed the ink cartridges and only black and blue show up.  Magenta and yellow are not present.  I have turned off and on the printer.  I have unplugged the power cord and re-plugged in.  I have cleaned the printer heads three times.  Two days ago I printed a color poster without any issue.  It doesn't matter if I am printing from the glass or from a file, it's all black and white.

[Sneha_01]

Hi @Thewarden1618,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already taken several of the recommended steps to troubleshoot your HP OfficeJet 4655 printer for issues with not printing magenta and yellow colors. Here are some additional steps you can try to resolve this issue:

Check Printer Software Settings:

• Double-check the printer settings on your computer to ensure that the printing in grayscale or black ink only option isn't selected.
• Ensure that the printer is configured to print in color in the printer preferences within the print dialog.

Update or Reinstall Printer Drivers:

• Sometimes outdated or corrupted printer drivers can cause issues with printing. Try updating your printer drivers from the HP website or through your operating system's update feature.
• If updating doesn't help, try uninstalling and then reinstalling the printer drivers.

Check Ink Levels and Cartridge Authentication:

• Although you've replaced the cartridges, ensure that they are genuine HP cartridges. Non-genuine cartridges sometimes do not work correctly.
• Verify the ink levels through the printer's built-in menu or using the software on your computer to confirm that the printer recognizes the new cartridges correctly.

Deep Clean the Print Heads:

• Since standard cleaning didn't resolve the issue, you might need to perform a deeper clean. You can look for this option in your printer’s maintenance settings. Deep cleaning uses more ink but can resolve clogged nozzles more effectively.

Print a Test Page from the Printer’s Menu:

• Try printing a test page directly from the printer’s own menu (not from the computer). This can sometimes bypass issues related to software or computer settings.

Check for Mechanical Issues:

• Open the printer and check if there's any visible ink leakage or if the ink delivery system (such as tubes in inkjet printers) is blocked. Be careful not to touch or damage any internal parts.

Reset the Printer:

• Beyond turning it off and on, some printers have a more comprehensive reset option that can be accessed through the printer’s menu. Check your printer manual for instructions on how to perform a factory reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Thewarden1618]

Thank you for your thorough response.  See below:

CHECK PRINTER SOFTWARE SETTINGS: when I go into the settings for my printer I can access everything except for printing preferences.  It gives me an error message saying:

None of the other settings show where I can select color or black and white.

On another note, the color works when printing off of other devices.  Whatever the problem is, it is with my laptop.

UPDATE OR RE-INSTALL DRIVER

I have the latest updates and I don't know how to remove the printer driver.  I am an HP Ink member, if I remove my printer I have to remove my subscription which will effect the rates I have.

CHECK INK LEVELS ETC

The ink levels are good and I installed new cartridges just to make sure

DEEP CLEAN PRINTER HEADS

Did that already

PRINT TEST PAGE FROM PRINTER

I couldn't do a test page but I rean a diagnostic and printer status report direct from the printer and everything is fine and the color is good.

FACTORY RESET

I'd like to see if the issue at the beginning of this reply can be fixed before doing the factory reset.  I don't feel like it is the printer, I believe it is my computer.  There is something that I am missing. 

[Sneha_01]

Hi @Thewarden1618,

Thank you for your response. I am here to help you.

I have shared a link. Please follow  the steps mentioned in the link: https://support.hp.com/us-en/document/ish_2026537-1681507-16

If the issue still persists, please let us know.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support