Office Jet Pro 8715 - error message with new 952 cartridge

[Janelle6]

I have the correct ink - 952 - but the HP OfficeJet pro 8715 gives error message - doesn't recognize the cartridge.  How do I fix this?

[Jay_G24]

Hi @Janelle6,

I'd like to help!

Were the printer and cartridges purchased and used in the same region?

If yes, Try the below-suggested steps -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Clean the cartridge contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

1. Turn the printer on.

2. Open the door to access to the cartridges.

3. Wait until the carriage stops moving before you continue.

4. Push in on the front of the cartridge indicated in the error message, and then remove it.

   

5. Wipe the electrical contact on the cartridge with a lint-free cloth.

   

6. Insert the cartridge into its color-coded slot until it snaps into place.

   

7. Repeat these steps for any other cartridges indicated in the error message.

8. Close the cartridge access door

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[jstsel]

replacement 952 cyan shows depleted followed all troubleshooting steps