OfficeJet 3830

[IanH47]

Hi, I have an OfficeJet 3830. I recently bought new Black ink cartridges from Argos, but when I install it, "The Indicated Cartridges are not intended for use in this printer". Can anyone assist me with this issue please?

[KrazyToad]

@IanH47

Welcome to HP Support Community

I would like to help

As per the Product Specs the printer uses the following cartridges

Please try these steps

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Thank you

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[IanH47]

Hi KrazyToad,

Thanks for your support. I have tried all these steps you have suggested, and tried them again. I have updated the printer with the latest FW version from the webiste (Did it directly from the printer via WiFi connection).

I am still getting the error 'The indicated cartridges are not intended for use in this printer'.

Does it make a difference that this printer was bought in South Africa and brought over here with the rest of our goods when we moved to UK recently?

Please help.

Regards,

Ian

[KrazyToad]

Are you using the same cartridges you brought from South Africa or did you replace with cartridges you bought in UK?

[IanH47]

I am using new cartridges I purchased from Argos here in the UK. 

[KrazyToad]

In this case we need to do a Regionalization Reset so that your printer accepts UK region cartridges. 

I have sent you a private message. Please check your Inbox

Thank you