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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
IanH47
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OfficeJet 3830

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Microsoft Windows 10 (64-bit)

Hi, I have an OfficeJet 3830. I recently bought new Black ink cartridges from Argos, but when I install it, "The Indicated Cartridges are not intended for use in this printer". Can anyone assist me with this issue please?

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KrazyToad
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@IanH47

 

Welcome to HP Support Community


I would like to help

 

As per the Product Specs the printer uses the following cartridges

 

Please try these steps

 

 

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
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IanH47
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Hi KrazyToad,

 

Thanks for your support. I have tried all these steps you have suggested, and tried them again. I have updated the printer with the latest FW version from the webiste (Did it directly from the printer via WiFi connection).

I am still getting the error 'The indicated cartridges are not intended for use in this printer'.

Does it make a difference that this printer was bought in South Africa and brought over here with the rest of our goods when we moved to UK recently?

 

Please help.

 

Regards,

Ian

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KrazyToad
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Are you using the same cartridges you brought from South Africa or did you replace with cartridges you bought in UK?

KrazyToad
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IanH47
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I am using new cartridges I purchased from Argos here in the UK. 

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KrazyToad
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In this case we need to do a Regionalization Reset so that your printer accepts UK region cartridges. 


I have sent you a private message. Please check your Inbox


Thank you

KrazyToad
I Am An HP Employee

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