OfficeJet 4652 suddenly not printing in color

[spencercre1]

One day, for no apparent reason, the printer stopped printing in color.

Some facts:

HP Officejet 4652 connected to Windows 10 Pro OS, 64-bit system through wireless as well as wired connection. 

Completed actions: 

1. Confirmed that Printing Preferences>Paper/Quality is set to Color (and not 'B&W')

2. Confirmed that Advanced Options was not set to print in grayscale: Off.

3. Even though the cartridge reflected 75% full/new, tried a NIB HP color cartridge. Still not printing in color.

4. Downloaded and ran through the steps in HP Print and Scan Doctor 5.7.1. Still no color.

5.  Ran Clean Printheads multiple times. Still only printed in B&W

6. Aligned Printheads: Ditto.

7. Printed multiple Test Pages and used the 'evaluate print' function. Still no color.

8. Confirmed all software and drivers were up to date.

Cannot think of anything further to do. Please assist.

[sandytechy20 · Accepted solution]

@spencercre1 

Welcome to the HP support community.

I understand that you are unable to print in color, I am glad to assist you.

This seems to be a drive issue, follow these steps to fix the issue.

Perform root-level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Download and install the printer using HP Smart app.

Click here to download the HP Smart app.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, click Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[spencercre1]

I am grateful to @sandytechy20 for the incredibly detailed steps to take to perform a root uninstall/reinstall of my ancient printer. It worked! 

Great job and thanks again. 

[sandytechy20]

@spencercre1 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.