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‎03-18-2023 08:25 PM

HP Recommended
Product: HP OfficeJet 6954 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Our HP OfficeJet 6954 inkjet printer is not printing black or color.  I've tried test pages, and it sounds like it is printing and outputs a blank paper.  I went through several of the community forum pages and tried power cycling the printer, checking vents on the ink cartridges, turning off print spooler and turning back on, uninstalling and reinstalling drivers, etc.  I just tried making a copy and it also came out with a blank paper.  What else should I try?  We bought an HP 902 K ink cartridge and this started happening, then today I bought an HP 902XL K cartridge, and it is still not printing anything.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2023 08:45 AM

HP Recommended

Hi @kthomp21,

 

Welcome to the HP Support Community. 

 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair/replacement. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.

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1 REPLY 1

‎03-21-2023 08:45 AM

HP Recommended

Hi @kthomp21,

 

Welcome to the HP Support Community. 

 

As you have already tried the troubleshooting steps, this could be a hardware issue with the unit and may need repair/replacement. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No
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