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- OfficeJet 6978 screen blocked by error message

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03-06-2023 01:31 AM - edited 03-07-2023 10:30 PM
This printer used to be enrolled in Instant Ink while ago, then cancelled and was not used for a while. I still have original inks that were used with this printer before Instant Ink, but printer refuses to use them:
If I remove the inks, error message changes, but still cannot get through.
I am willing to enroll back to Instant Ink, but to do that, I need to print Info Page to obtain claim code for registration. Second way is to get claim code from the printe'r screen - obviously none of these methods works.
Solved! Go to Solution.
03-07-2023 10:32 PM - edited 03-07-2023 10:34 PM
Is there a way to dismiss the error message ?
Or reset printer to factory defaults without using the screen or web services ? I can connect to printer's webserver, and there is reset factory defaults, but it just says "Printer is busy".