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‎09-11-2020 06:15 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

When I go to make an A3 printout the quality of the print is very poor. Lines on a drawing are not straight and text is barely readable. It also doesn't print in colour. The settings are all correct at A3, colour etc. It is also worth noting that when I print out in A4 there is no issues at all, the issues only occur with A3 printouts. 

 

I have tried all solutions using the HP smart app, cleaning and re-alignment of print heads etc. I replaced the print head with a new one and this never solved the issue. Unfortunately the warranty has ran out on the printer and I fear the only solution is to purchase a new one.

 

Any new solutions would be appreciated. 

Thanks in advance. 

Category:
17 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2020 07:54 AM

HP Recommended

If it prints fine in A4, that would suggest a problem with drivers and not the printer. If I was dealing with this problem I would download the current HP driver or UPD driver (if compatible) and try reinstalling. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎09-11-2020 07:54 AM

HP Recommended

If it prints fine in A4, that would suggest a problem with drivers and not the printer. If I was dealing with this problem I would download the current HP driver or UPD driver (if compatible) and try reinstalling. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎09-14-2020 02:44 AM

HP Recommended

Brilliant! Your solution worked and the printer is now functioning as it should now! 

Thanks for your help! 

1 person found this reply helpful
Was this reply helpful? Yes No
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