OfficeJet 8022 Not Printing Caylan Color

[AM1713]

My Officejet 8022 is not printing the cayan color. It will print all other colors perfectly fine, except the blue. I have switched ink cartridges,  ran the cleaning cycle for the printhead multiple times, cleaned the cartridge head, manually washed the printhead, but no luck. Please help! 

[Anand_Andy]

Hi @AM1713,

Welcome to the HP Support Community

 I'd like to help!

To assist better-

• Does the copy print out the same way? 
• What's the application you are trying to print from? Have you tried printing from a different application or device? 
• Do you get any error messages on the printer?
• Are you using Genuine HP ink cartridges

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping!

[carsian995]

I have the same problem on a OfficeJet 8022: Cyan is not printing anymore; inklevle is about 30%

I have carried out several cleaning cycles but no luck
Firmware is up to date.

I am thinking if I should buy and insert an new Cyan Cartrtidge or if I should save this money and dispose the printer right now.

Anything else I might test or do?

Thanl you for any info or tip in advance
 

 

[EMKASSEL]

Hi,

first: Sorry for my bad english.

same problem here. (Officejet 6970)

Maybe I ve got the same problem. Instead of blue I am getting magenta lines all over my printed picture.

Did you try to print a report page or something like that? When I m printing a report page all colors are fine.

There is also no problem when I am printing via my smartphone (no driver installed).

That´s the reason why I believe it s not a hardware but a software problem

I called support two times, but nobody was able to help me.

[Anand_Andy]

Hi @carsian995,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP OfficeJet 8022 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

Hi @EMKASSEL,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Officejet 6970 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• Which operating system is running on your Main device?
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!