OfficeJet Pro 6968 not printing yellow or magenta

[Eesh42]

My OfficeJet Pro 6968 suddenly stopped printing yellow.  The cartridge was low (not empty), but I replaced it anyway (with an HP brand cartridge).  The printer acknowledged the new cartridge.  However, when I went to print again, yellow AND magenta were BOTH failing to print.  Black and Cyan continue to work perfectly.  I have cleaned the print heads 4 times now with no improvement.  Why would this happen and what can I do about it?   

[Jay_G24]

Hi @Eesh42,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a print quality issue.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:   https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[JohnH-Columbus]

I have this same question/trouble, but only with Magenta.  Can you help me out, please??

Thanks!!

- John