OfficeJet Pro 6978 "older generation cartridge"

[granr]

I installed some color ink cartridges I'd gotten via the instant ink program for my printer.  The cartridges are the same type as the ones I was replacing.  They'd never been opened, and you can hear there is ink in them.  The printer says the yellow and the magenta are "older generation cartridge", but the cyan is okay for some reason, even though all three were from the same instant ink shipment.  If I go to the instant ink page, it says that there is a problem with the yellow and magenta and that I won't get any new shipments until the error is resolved, but I don't see how I can resolve the issue.  So I can't get more instant ink, and the cartridges I have don't work and prevent the printer from being used at all.  First priority is being able to print even black and white.  Second priority would be getting  these cartridges to work or figure out how to get them to stop blocking instant ink shipments.

[Kumar0307]

@granr, Welcome to the HP Support Community! I’m here to help.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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