OfficeJet Pro 7720 won't print A3 in colour

[UnderDaRaida]

Bought this printer a month ago for the sole purpose of printing A3 colour posters and it absolutely refuses to print A3 in colour, just greyscale, even though the settings are all set to colour. I thought it was a driver issue and re-installed, still no good. Weirdly, A4 prints in colour just fine, and A4 colour docs that I printed accidently on A3 size paper printed in colour. Any ideas?

[Jay_G24]

Hi @UnderDaRaida,

I'd like to help!

I understand you are unable to  print A3 paper in color .

To assist better -What is the paper type you are using?

Meanwhile, try the below  suggestions 

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 

Under 'Choose a device or printer', click on 'The printer I want isn't listed'.

Select 'Add a printer using a TCP/IP address'

Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen

Type in the 'IP address in Hostname or IP address' box, click next

Proceed to the next steps by following the on-screen instructions.

Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[UnderDaRaida]

Hi Jay, I am using standard 80gsm copy paper.

Thanks for your suggestions - they didn't work. HOWEVER, i did manage to get it to print A3 in colour by changing the borderless printing option in the advanced printer settings to 'on'. It worked perfectly. It must be some weird bug in the printer code that only lets A3 print in colour if this option is ticked.

[Jay_G24]

Thank you for getting back to me.

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page

Hope this helps! Keep me posted.