OfficeJet Pro 8025 Color Ink will not print

[MikeFinMaine]

I just installed all new ink cartridges.  My printer reports that the thee color and the black cartridges are full.  However, the printer only prints black.  On a test page, none of the color sections print at all.  I have tried cleaning the print head, checking to make sure Grayscale is Off, removing and reseating all three color cartridges, power cycling, and making sure I have the latest printer software installed.  No matter what, not a drop of color ink from any of the three cartridges will print.

Help!

[Nal_NR · Accepted solution]

Hi @MikeFinMaine,

Welcome to the HP Support Community. 

I'd like to help!

Try making a standalone Copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

Swipe up on the display, touch Reports, and then touch Print Quality Report.

If the printer is able to print the test page and make a copy in color, it means the hardware is fine, proceed to the next step:

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

Update full-feature software driver. Click here

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MikeFinMaine]

Thanks, Elohi_NR.

Your steps were helpful.  Unfortunately, the Print Quality Report only prints with black ink despite all of the ink cartridges shows as full.  I have done multiple levels of print head cleaning, so I am concluding that there is a printer hardware printer.  I guess I will buy a new printer.

Thanks,

Mike

[Nal_NR]

Hi @MikeFinMaine,

Thanks for performing the steps and appreciate your time and patience. Do keep us posted if anything in future. Take care. 

[SBullock]

I have followed all the same print head cleaning, smear cleaning, alignment, removing adhesive from the cartridges, etc. steps and even did a factory reset of the printer and was not able to get the printer to print in color. How frustrating that the color ink cartridges just stopped working without warning!