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‎10-28-2020 09:00 AM

HP Recommended
Product: Dell Latitude
Operating System: Microsoft Windows 10 (64-bit)

Recently replaced the Cyan cartridge with one from a 4/Pack (3JB41AN). Printer will not recognize the cartridge.

BarbDi_0-1603897019178.png

I've removed, cleaned, etc. according to the recommendations on your website. Still, it won't work. This is the first time I've had to replace this particular cartridge since purchasing the printer on 3/31. I've replaced the black cartridge with no trouble.

Category:
1 REPLY 1

‎10-31-2020 03:38 AM - edited ‎10-31-2020 03:39 AM

HP Recommended

@BarbDi, Welcome to the HP Support Community!

 

I understand you are not able to print due to the ink cartridge error. Perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, I'm afraid the cyan ink cartridge is defective. Please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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