OfficeJet Pro 8035 All-in-One Printer

[Retiredin2024]

Mac OS Sonoma 14.1 is not listed. I was away for a few months, so before I left, I removed the print cartridges and turned the printer off. When I returned, I  put the cartridges back in, and the printer wouldn't print color. I bought a new full set and installed them, and the printer still has poor quality b/w printing and still won't print in color. 

I've done the clean printhead, run the quality report, printed the alignment page (twice), attempted to scan it (twice) and keep getting Alignment Incomplete. 

I even tried Clean Smear even though I really don't know what that's doing. 

[Nal_NR]

Hi @Retiredin2024,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with print quality.

This could be a compatibility issue as well as there are no drivers available for your printer currently on Mac OS Sonoma 14.1

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

CAUTION:

Never turn off the printer without ink cartridges installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

On the printer control panel, open the Setup menu, and then touch Printer Maintenance or Tools.

Touch Clean Printhead, and then touch Continue.

After the cleaning completes, a Test Page prints.

Examine the Test Page.

If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

NOTE:

If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the print quality is acceptable, touch Done.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.