OfficeJet Pro 8710 Yellow ink not printing no matter what I do.

[Clasicfunk]

It started out as an Error message about the PrintHead missing.  I went through all the troubleshooting and then finally pull out the entire printhead.  Put it back in and the Error went away.  But now my Yellow Ink will not print.  Brand new ink cartridge and nothing.  I have tried all troubleshooting steps to get it resolved and nothing.  Do I need to order a new Print Head?

[Kumar0307]

@Clasicfunk, Welcome to the HP Support Community!

I understand the printer is not printing in yellow. 

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

Make sure you perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Clean the printhead up to 2 times and print a quality report.

If you have an old yellow ink cartridge with some ink left, try it to conclude if the issue is with the printhead or the new yellow ink cartridge.

In this case, please reach out to the HP Technical Support team in your region regarding the service/replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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